Read the Case Study Geminare provides guaranteed Business Continuity for Xenos, with uninterrupted access to all critical data and applications in the event of an outage.
Read the Solution Brief Non-stop operations, total data protection. Geminare delivers a Server Replication service that deploys in just 24 hours, with no capital investment.
FAQs Fast facts about Server Replication and what it means to you.
Looking for more background on Business Continuity and Server Replication?
Browse our Frequently Asked Questions section for more insights.
Q1. What do the terms replication and high availability mean?
A. In the context of Business Continuity, replication refers to copying all the application data from one server (primary) to another server (replica). After the initial copy, only changes to the data are copied to the Replica Server, ensuring fast and efficient network throughput and minimal impact to server performance. High availability refers to our capability to automatically "fail over" to the Replica Server after a Primary Server failure, as well as "fail back" to the Primary Server once it is repaired or replaced.
Q2. What do the terms primary server and replica server mean in regards to replication?
A. Primary server refers to the physical or virtual server running the business applications at your site. Replica server refers to the "standby server" at the DR Geminare data center where your applications and data are replicated.
Q3. What is this Service comprised of?
A. Our business continuity service is a turn-key BC/DR service offering that combines real-time replication and automated failover using high availability software and a top-tier data center, facilities, and staff, plus a web-based provisioning, management and reporting tool.
Q4. How long does it take to failover to the data center after a system outage?
A. Our business continuity service can be configured for immediate automated failover, where the system itself redirects all users to the replica server at the DR site or it can be configured to alert you that a failure has occurred and you can manage the redirect process manually, depending on the severity of the failure.
Q5. What can I expect after a system failure?
A. After a system failure, your staff is required to restart the application in use. A broadcast message can be sent to your employees alerting them to restart their applications after a system failure. Those employees in the middle of modifying a file, database or email will recover from the point at which their application was configured to save.
Q6. How does the service work?
A. Our business continuity service uses a high availability software agent on each primary server at your location for replication to our DR data center. We maintain replica servers with this software and the applicable operating systems and applications, using a large VMware server farm and onsite IT staff to ensure that all systems are running. Our business continuity service provides a Web-based provisioning, management and reporting tool for you to quickly and easily implement the solution. You have the choice of configuring failover as automated or manual, based on your individual needs and processes. If you choose manual failover you can use our Web tool to initiate failover. You also have the option to enable secure remote user access if a complete site outage occurs. Once your primary server is repaired or replaced, our business continuity service can replicate back to the primary site to continue normal operations.
Q7. How does the service ensure the replica server is running the exact OS and application release levels/patches that the primary server has?
A. Information about your production servers is gathered by filling out the Readiness Assessment form, capturing the technical details to ensure the DR environment is set up to match the primary site.
Q8. Do you support both physical and virtual replication?
A. Yes, our business continuity service is set up on a per-host basis. It does not matter if your production hosts are running on a physical box or in a virtualized environment. Our service replicates the appropriate data from each of your primary servers and supports failover and failback for each. The granular control of this business continuity service allows you to failover just one of those virtual servers if required.
Q9. Is DR testing included in the base offering?
A. Yes. Disaster Recovery testing is included at no additional charge.
Q10. Is maintenance mode testing included in the base offering?
A. Yes. Maintenance Mode testing is included at no additional charge.
Q11. Does this service offer tape backup as an additional service?
A. Tape backup is not currently offered. You must provide your own tape back-up at the primary site. Backup cannot be performed remotely using the DR environment.
Q12. How are other customers prevented from accessing my replica data at the DR data center?
A. Each replication environment is set up inside an isolated network and virtual environment so that no two replication environments may talk directly to each other.
Q13. What happens if there is an outage at the DR data center? What is your own BC/DR plan?
A. Our DR data center has a fully implemented and tested Business Continuity plan that obtains BC/DR services from an alternate location in case of any failure. Our DR data center infrastructure has no single points of failure and failover tests are periodically run to ensure that the systems are able to provide consistent high availability.
Q14. Can your service help support any specific industry regulations for regulatory compliance?
A.A. Our service assists you with the following regulatory requirements:
HIPAA Citation Description
164.308(a)(7)(i) Contingency Plan
164.308(a)(7)(ii)(A) Data Backup Plan
164.308(a)(7)(ii)(B) Disaster Recovery Plan
164.308(a)(7)(ii)(C) Emergency Mode Operation Plan
164.308(a)(7)(ii)(D) Testing and Revision Procedures
Q15. How is this Server Replication service sold?
A. Our business continuity service is sold through an authorized channel. Partners must apply to our Authorized Partner Program to become authorized resellers.
Q16. What operating systems can be protected by this service?
A. Our business continuity service supports:
Microsoft Windows Server 2000 SP4/2003 in Standard or Enterprise Edition (32-bit or 64-bit)
Microsoft Windows SBS 2000/2003 in Standard or Premium Edition
Q17. What applications can be protected by your service?
A.Our business continuity service protects the following:
Microsoft File Services 2000 SP4/2003/2008 in Standard or Enterprise Edition (32-bit or 64-bit)
Microsoft Exchange 2000/2003/2007 in Standard or Enterprise Edition
Microsoft SQL 2000/2005, SQL Express 2005/MDAC
Microsoft IIS v5/v6
Blackberry Enterprise Servers (BES) 4.1.1/4.1.2
Q18. What are the system requirements?
A. Our business continuity service requires:
Minimum of a DSL, cable, or high speed Internet connection
Network running Microsoft Active Directory 2000 SP4/2003/2008
Internet router cable supporting VPN IPSEC Tunnel
Mail server redirection requires access to DNS records